What are Telemental Health Services?

Telemental Health is the practice of providing mental health care remotely, using phone or video sessions where providers and patients are not physically present together.

The Behavioral Health Department at MHHC offers Telemental Health Services to individuals, families, and for medication management. These services are available to patients, staff, and community members who qualify. Telemental Health allows our staff to conduct phone or virtual consultations, enhancing our ability to meet patient needs effectively.

Key Information for Patients:

Existing Patients

• Appointment Confirmation: A staff member or an automated program will call you to confirm your appointment.
• Video Conferencing Appointments: Ensure you have a quiet location at home to receive the call from your provider at the scheduled time. If you are not in a quiet or confidential space, your appointment will be rescheduled.
• Medication Refills: Active Behavioral Health patients needing a medication refill should keep their appointments. If you miss your scheduled call, you will be rescheduled.

New Patients

• Welcoming New Patients: We welcome all new patients. Open Access is available Monday to Friday with limited appointments. For more information, please contact the Behavioral Health Management Team at: (718) 839-8900 Ext. 3333.

After-Hours Assistance: If you need to speak to a provider after hours, please call the main line at (718) 839-8900 and follow the prompt to leave a message with the answering service.