Outreach Education Coordinator

JOB SUMMARY

The Outreach/Education Coordinator will be responsible developing the outreach and educational components with the Program Director for the IPA/Navigator Program. They will be responsible for satisfaction surveys, responsible for monthly newsletters, flyers and printed material. They will serve as the main customer service contact person to handle complaints, community outreach and all education coordination. Also they will do applications as a Navigator.

JOB RESPONSIBILITIES

Lead and coordinate Satisfaction Surveys, Customer Services, monthly newsletter, flyers.
Serve as the main customer service contact person and will handle all complaints.
Provide coordination for all community outreach and all education coordination.
Assist Program Director with the QA of the program and with the applications.
Serve the clients as a navigator, and enroll and help clients with insurance issues.
Meet with the Senior Navigators to coordinate all outreach activities.
Meet with the Program Director weekly to review all outreach activities, and problems.
Enroll individuals into Health Insurance Plans and Medicaid.

JOB SPECIFICATIONS

Education: Bachelor’s Degree or Associates Degree and three plus years related experience and /or training or equivalent combination of education and experience.
Experience: Three plus years of related experience and/or training or equivalent combination of education and experience.
Interpersonal Skills: The individual must be highly organized in approach to prioritization of tasks and time management. Ability to communicate effectively with Program Director and other staff and clients. Foster good working relationships with staff and outside agencies to coordinate communications from the program.
Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Language Skills: Ability to read, analyze, and interprets general business periodicals, professional journals, and government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information
And respond to questions from MHHC Management, clients, and the general public. Prefer being bi-lingual in Spanish and English.
Mathematical/ Computer Skills: Knowledge of Microsoft Office software. Ability to add and subtract two digit numbers and multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money. Ability to do basic statistical analysis.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform certain functions. While performing the duties of the job, the employee is regularly required to use hands to finger, handle, or feel and talk to hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities by this job include close vision, and the ability to adjust focus.
Certifications/Licenses: NYSDOH Certification Training for the IPA/Navigator.

HIRING RATE

$25.10 per hour